God, grant me the serenity to accept the things I cannot change, The courage to change the things I can, And the wisdom to know the difference. (Serenity Prayer, Reinhold Niebuhr)

MSM 560 Operations Management

Operations and supply chain management is concerned with the activities associated with the planning, production, and distribution of goods and services. This course surveys operating decisions and practices in both manufacturing and service-oriented firms. The goal of this course is to provide students with a basic understanding and working knowledge of the terms and concepts associated with the field of operations and supply chain management. Emphasis is placed on the systems approach to the efficient allocation of resources within the firm as well as the challenge of managing people, equipment, and materials to achieve organizational objectives.


Supply Chain Management

Organizational Structures

Operations & Strategy



Statistical Process Control

Process Strategy

Capacity & Break-Even



Supply Chain Management

Inventory Management

Lean Operations