God, grant me the serenity to accept the things I cannot change, The courage to change the things I can, And the wisdom to know the difference. (Serenity Prayer, Reinhold Niebuhr)

MSM 560 Operations Management

As goods and services are produced and distributed, they move through a set of inter-related operations or processes in order to match supply with demand. The design of these operations for strategic advantage, investment in improving their efficiency and effectiveness, and controlling these operations to meet performance objectives is the domain of Operations Management. The primary objective of this course is to provide students with an overview of this important functional area of business.

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Course Topics & Schedule

Below is a typical course schedule over the course of the semester. It assumes a one-week break over the semester.

Week Subjects

Course Introduction

Supply Chain & Org Structure – Ch1 supply chain, trends, social responsibility
2 Mission & Strategy – mission & objectivescompetitive differentiators & links to operations strategy

Quality & Baldrige – QualityTQMBaldrige, Deming’s 14 points


Six Sigma – Ch 1 Six Sigma, Taguchi loss, Total Cost of Quality / Ch 2 brainstorming, multi-voting

Six Sigma – Ch 3 process & value stream mapping/ Ch 4 Voice of the customer, CTQ
5 Exam 1

Six Sigma – Ch 5 data collection, check sheets, Sampling Plans


SPC & Capability – Ch 7 SPC & Capability 

8 Class Exercise
9 Six Sigma – Ch 8 Identifying Causes, 5 whys, cause and effect / Ch 9 FMEA
10 Exam 2
11 Push & Inventory - choose appropriate inventory control models
12 Lean & Pull – Ch 1 Toyota Way, Ch 3 Waste, Ch 4 14 Principles, Ch 7 Long Term, Ch 8 Flow
13 Break
14 Lean & Pull – Ch 9 Pull, Ch 10 Level, Ch 11 Quality ATS, Ch 12 Standardized Ch 13 Visual
15 Lean & Pull – Ch 14 Reliability, Ch 15 Leadership, Ch 16 Develop, Ch 17 Partners, Ch 20 Learning Organizations
16 Comprehesive Final Exam


Please refer to the specific course syllabus for more detail.