ISO 9000

ISO 9000 is a family of standards for quality management systems (Wikipedia 2009).

Certification of the quality management system does not guarantee that quality products/services are provided, simply that the quality system is functioning properly - which should lead to better product/service quality. Each company must interpret the requirements in the context of their own business, and develop its quality management system to comply. The key requirements are:


  • The quality management system addresses:

    • Identifying and sequencing processes
    • Monitoring, measuring, and analyzing processes
    • Documenting the QMS: quality manual, procedures, work instructions, records
    • Controlling documents and records
  • Management responsibility:

    • Top management's evidence of commitment to the QMS: communicating, quality policy, quality objectives, management reviews, availability of resources
    • Top management's support of a customer focus
    • Quality planning
    • Responsibility of a management representative
  • Resource management:

    • Providing resources
    • Ensuring competence, awareness, and training of human resources
    • Providing suitable infrastructure and work environment
  • Processes for producing products and services (product realization):

    • Planning for product realization
    • Requirements for customer-related processes
    • Requirements for designing and developing product
    • Purchasing processes
    • Controlling production and service
    • Controlling devices used for monitoring and measuring
  • Processes for measurement, analysis and improvement:

    • Monitoring and measuring relative to satisfaction of customers, auditing the QMS, and monitoring, measuring and controlling product
    • Analyzing data
    • Continually improving (corrective and preventative action)

Other Standards

  • SEI Capability Maturity Model