God, grant me the serenity to accept the things I cannot change, The courage to change the things I can, And the wisdom to know the difference. (Serenity Prayer, Reinhold Niebuhr)

ISO 9000

ISO 9000 is a family of standards for quality management systems (Wikipedia).

Certification of the quality management system does not guarantee that quality products/services are provided, simply that the quality system is functioning properly - which should lead to better product/service quality. Each company must interpret the requirements in the context of their own business, and develop its quality management system to comply. The key requirements are:

 

The quality management system addresses:

Other Standards