God, grant me the serenity to accept the things I cannot change, The courage to change the things I can, And the wisdom to know the difference. (Serenity Prayer, Reinhold Niebuhr)
For most quality functions the mission includes common elements to ensure that:
- Customer focus and quality are part of the organization's mission
- All suppliers understand fundamental principles of quality
- All employees understand fundamental principles of quality and how to apply them
- All employees master the quality tools needed to carry out their mission within the organization
Westcott (2006), The Certified Manager of Quality/Organizational Excellence Handbook, 3rd Edition. ASQ Press.