Quality Mission

For most quality functions the mission includes common elements to ensure that:

  • Customer focus and quality are part of the organization's mission
  • All suppliers understand fundamental principles of quality
  • All employees understand fundamental principles of quality and how to apply them
  • All employees master the quality tools needed to carry out their mission within the organization

References

Westcott (2006), The Certified Manager of Quality/Organizational Excellence Handbook, 3rd Edition. ASQ Press.